The website is owned and managed by Bernstein & Banleys Limited, a company incorporated in England and Wales under registered number 00519355 with registered office at York House, Empire Way, Wembley, Middlesex HA9 0FQ. Our VAT number is GB238461062.
The prices shown are currently exclusive of Value Added Tax (VAT). Customers who have registered their address outside the European Union and the UK will be shown a price excluding VAT. We reserve the right to change our prices to include/allow for any changes in the VAT rates.
Whilst we aim to ensure correctness of all prices, pictorial and textual specifications, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as practicable. If the error is to your detriment, we will give you the option of confirming your order at the revised price or cancelling it partially or completely. If the error is to your benefit, we will have the option, in our complete discretion, of cancelling your order, completely or in part for the items concerned. If we are unable to contact you or you do not respond, we will cancel your order and refund the money you have paid.
Goods are subject to availability. If any item you have ordered is not available, we will inform you as soon as practicable, giving you the option of delivery of the item when it becomes available, converting to an alternative product or cancellation of your order.
Payment can be made by Debit or Credit Cards including Visa, Mastercard, Delta, Visa Electron, Maestro and Solo via Sage Pay, or through your PayPal account. We never normally see or receive your card details. We take all reasonable precautions to keep the details of your order and payment secure, however, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Goods ordered from and/or delivered by us remain our property until fully paid.
We reserve the right to refuse any order at our sole discretion. You are then entitled to a full refund of any amounts already paid.
Suitability of product
The images showing the colours on the website are as accurate as it is possible to be. However computer screens vary in resolution and the tones they display so you should therefore check with us and obtain a sample of the actual material if the colour or texture of the product is critical to your intended use. We may refuse to accept the return of a product because the colour or texture is not what you expect if the length of the material is too short to be reasonably restocked. We will not normally accept a return if the length is less than 2 metres.
Our liability shall in all cases be limited to the total value of any order placed.
We do not guarantee that this website will be compatible with your computer equipment.
We do not accept liability for any corruption or loss of data and similarly we will not be held liable for any other loss or damage of any kind caused to your computer equipment resulting from the use of this website.
Transfer of rights
We may transfer our rights under this agreement to third parties. This includes, but is not limited to, the collection of payments due for your purchases.
Should payment for your order remain outstanding or be refused after initial authorisation or returned in any other way, you indemnify us against the reasonable costs and expenses of obtaining payment in full. This includes, but is not limited to, interest on the amount outstanding, our extra administrative costs for payment collection, and related bank charges levied against us.
We confirm transactions, dispatches, etc. and send all other notices by email to the email address that you provide. It is your responsibility to ensure that the details you provide are correct, and that your mailbox will accept messages from us. We are not responsible for the delay or loss of messages due to filtering technology, resource limits or issues with your ISP or email software. Our copy of an email sent to you will be considered as sufficient "proof" of delivery of the message.
To order goods from this website you must be 18 years of age, or older.
The contract between us shall be governed by the laws of England and Wales. Any dispute between us will be resolved exclusively in the courts of England and Wales.
We may change these terms and conditions from time to time without prior notification to you. Any changes will only apply to future orders. This version applies to orders placed after 01:00, London time, April 1st, 2009.
Your statutory rights are unaffected.